Payless Express Satisfaction Guarantee

If for any reason, you are not satisfied with the quality of our cleaning service, please Contact Us within 3 business days of delivery and we will re-clean your garment free of charge.

General Pick Up & Delivery Policies

Delivery personnel DO NOT accept tips or gratuities.

Pick Up and Delivery is free of charge for orders of $15 or more. A $3 service fee applies to orders under $15 (residential only). Pick Up and Delivery locations must be determined when you sign up or request a pickup. If for any reason we are unable to pickup or deliver your order on the scheduled date, we will pick up or deliver your order the next day. It is the responsibility of the customer to notify Payless Express Dry Cleaning of any changes to pick up and delivery locations. Our regular pick up and delivery hours are Monday–Friday from 8:00am until 5:00pm.

Payless Express Dry Cleaning will deliver your order in two business days unless you request a delay or we are detained due to unforeseen circumstances including (but not limited to) inclement weather or equipment failure.

Payless Express Dry Cleaning reserves the right to refuse service to any customer.

Lost or Damaged Garments

Payless Express Dry Cleaning adheres to all standards and policies set forth by the Drycleaning & Laundry Institute International—formerly the International Fabricare Institute (IFI). We inspect each garment prior to processing. However, we cannot assume any accountability for natural flaws, defects, or weaknesses in the materials which may result in, but are not limited to tears, color loss, color bleeding, shrinkage, occurrence of holes in the fabric. The process of dry cleaning and laundering carries with it some inherent risks, which we cannot guarantee against. Regardless of brand, condition prior to pickup or age of garment, Payless Express Dry Cleaning’s total liability with respect to any damaged or lost garment shall not exceed ten (10) times the charge for cleaning of that garment.

Household Items

All household items are cleaned at the customer’s own risk and require written authorization prior to processing. Necessary release forms can be obtained from our website under pricelist. Payless Express Dry Cleaning does not accept any liability with respect to these items.